Find Complete and recently updated Correct Question and answers of Email Etiquette of Upwork. All Answers updated regularly with new questions. Upwork Email Etiquette test answers of 2016.

Question:* It is important to read your email before sending it.

Answer: • True

Question:* How often should exclamation points be used in a business email?

Answer: • sparingly

Question:* When quoting a long email one is replying to, one should:

Answer: • use "[...]" to be concise

Question:* True or false? A business email account falls under the same privacy laws as a personal account.

Answer: • False

Question:* It is necessary for a U.S. based help desk agent to send an email to its British client using the U.K. English spelling.

Answer: • False

Question:* What is the best alternative to sending an image as an attachment?

Answer: • Use an online hosting service

Question:* An email signature should be no longer than:

Answer: • 5 lines

Question:* White space in the body of an email:

Answer: • makes it easier to read

Question:* What does Deliverability mean?

Answer: • The likelihood that an email gets beyond ISP's and spam filters

Question:* When sending very long URLs in an email, which of these should you ideally do?

Answer: • Insert the link into a word or phrase that will let the reader know where the link goes

Question:* True or False? It is unnecessary to scan an attachment through anti-virus software when sending it via email.

Answer: • False

Question:* When forwarding a multi-recipient email, one should remove all of the following information EXCEPT

Answer: • Sender

Question:* Which of the following is NOT a safe way to punctuate after a URL?

Answer: • https://http://smarterer.com/.

Question:* Which of these words or symbols have the possibility of triggering a spam flag?

Answer: • All can be flagged for spam

Question:* Which of the following is an email introduction best practice?

Answer: • follow up to close the loop

Question:* What does NRN mean?

Answer: • No Reply Needed

Question:* When you write an email in capitals what impression does this generally give to the reader?

Answer: • That you are angry over an issue.

Question:* "Bcc" differs from "Cc" in its:

Answer: • visibilty to other recipients

Question:* True or false? The best mode of communication is always email.

Answer: • False

Question:* What is an email signature block?

Answer: • Signature information that is appended at the bottom of an email.

Question:* When addressing someone for the first time via email, it's important to refer to them by their:

Answer: • Honorific and last name

Question:* When sending emails to numerous recipients, how should you send to keep everyone anonymous? a) To b) cc c) bcc

Answer: • c) Blind Copy

Question:* When replying to a group email address i.e. team1@company.com, what is something you should pay attention to?

Answer: • Only respond to the original group email address, making sure no other individual names in the group are copied so duplicates are not received.

Question:* What is the recommended maximum amount of exclamation points in a row?

Answer: • 1 (!)

Question:* What should you not include in email communications?

Answer: • Sensitive Information

Question:* The purpose of using the CC field is to:

Answer: • keep others informed

Question:* Your emails should be:

Answer: • concise and conversational

Question:* If an email does not include a response deadline, it is polite to reply:

Answer: • within 24 to 48 hours

Question:* If colleagues are CCing you on too many "FYI" emails, what is the recommended response?

Answer: • Inform them that you only need to be updated a few times, or when a decision is made

Question:* An email that contains content that is not true is known as a:

Answer: • Hoax

Question:* An <AR> in an email typically denotes what?

Answer: • Action Required

Question:* Which of these are not appropriate types of messages to send by email?

Answer: • Emotional explanations of misunderstood actions

Question:* If your boss wants something by COB, this means _________.

Answer: • Close of business day

Question:* True or False? Recipients who are cc'd are expected to reply.

Answer: • False

Question:* Joke and chain letter emails are:

Answer: • Typically unproductive and not recommended

Question:* Use the "Reply to All" feature when the information is important to _____________.

Answer: • everyone

Question:* How often should you use an auto-reponse message?

Answer: • sparingly

Question:* True or false? You are expected to respond to every email you are Bcc'd on.

Answer: • False

Question:* True or false? You should always respond when your address is in the "Cc:" line.

Answer: • False

Question:* When sending emails what is one feature you should ALWAYS use?

Answer: • Spell Check

Question:* To symbolize aggressive shouting through text, one should:

Answer: • use all capital letters

Question:* True or false? It is inappropriate to use a company email list for personal use.

Answer: • True

Question:* True or False? It is generally best to include as many acronyms as possible in an email to save time.

Answer: • False

Question:* True or False: It is always appropriate to introduce two people over email without checking with each first.

Answer: • False

Question:* Your subject line should:

Answer: • always be consistent with the body of your email

Question:* A good email 'Subject' line should:

Answer: • be straight to the point

Question:* True or False: Emoticons and shortcuts for real words are appropriate in business emails.

Answer: • False

Question:* When adding a signature to a letter or e-mail, the order (top to bottom) should be ______.

Answer: • Name; Position; Company; Address

Question:* When unsure of how to end an email, use:

Answer: • Thanks or Thank You

Question:* True or False? Punctuation is not important when composing email messages.

Answer: • False

Question:* You should click on "Reply all" if you disagree with someone on the address list. True or False?

Answer: • False

Question:* How often should you mark an email as high priority?

Answer: • sparingly

Question:* True or False? It's important for a Subject line to indicate content and purpose.

Answer: • True

Question:* <AR> means:

Answer: • Action Required

Question:* True or False? An email signifying your involvement with an illegal act can be used against you in a court of law.

Answer: • True

Question:* Which folder will an incomplete email reside in?

Answer: • Draft

Question:* When choosing a font, you should look for something:

Answer: • simple and clean

Question:* When should you use "reply all" for sending an email response?

Answer: • Rarely. It should be used only if the reply email applies to all recipients.

Question:* What does "NNTR" stand for?

Answer: • No need to respond

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Saturday, December 26, 2015

Email Etiquette test answers of 2016.

Question:* It is important to read your email before sending it.

Answer: • True

Question:* How often should exclamation points be used in a business email?

Answer: • sparingly

Question:* When quoting a long email one is replying to, one should:

Answer: • use "[...]" to be concise

Question:* True or false? A business email account falls under the same privacy laws as a personal account.

Answer: • False

Question:* It is necessary for a U.S. based help desk agent to send an email to its British client using the U.K. English spelling.

Answer: • False

Question:* What is the best alternative to sending an image as an attachment?

Answer: • Use an online hosting service

Question:* An email signature should be no longer than:

Answer: • 5 lines

Question:* White space in the body of an email:

Answer: • makes it easier to read

Question:* What does Deliverability mean?

Answer: • The likelihood that an email gets beyond ISP's and spam filters

Question:* When sending very long URLs in an email, which of these should you ideally do?

Answer: • Insert the link into a word or phrase that will let the reader know where the link goes

Question:* True or False? It is unnecessary to scan an attachment through anti-virus software when sending it via email.

Answer: • False

Question:* When forwarding a multi-recipient email, one should remove all of the following information EXCEPT

Answer: • Sender

Question:* Which of the following is NOT a safe way to punctuate after a URL?

Answer: • https://http://smarterer.com/.

Question:* Which of these words or symbols have the possibility of triggering a spam flag?

Answer: • All can be flagged for spam

Question:* Which of the following is an email introduction best practice?

Answer: • follow up to close the loop

Question:* What does NRN mean?

Answer: • No Reply Needed

Question:* When you write an email in capitals what impression does this generally give to the reader?

Answer: • That you are angry over an issue.

Question:* "Bcc" differs from "Cc" in its:

Answer: • visibilty to other recipients

Question:* True or false? The best mode of communication is always email.

Answer: • False

Question:* What is an email signature block?

Answer: • Signature information that is appended at the bottom of an email.

Question:* When addressing someone for the first time via email, it's important to refer to them by their:

Answer: • Honorific and last name

Question:* When sending emails to numerous recipients, how should you send to keep everyone anonymous? a) To b) cc c) bcc

Answer: • c) Blind Copy

Question:* When replying to a group email address i.e. team1@company.com, what is something you should pay attention to?

Answer: • Only respond to the original group email address, making sure no other individual names in the group are copied so duplicates are not received.

Question:* What is the recommended maximum amount of exclamation points in a row?

Answer: • 1 (!)

Question:* What should you not include in email communications?

Answer: • Sensitive Information

Question:* The purpose of using the CC field is to:

Answer: • keep others informed

Question:* Your emails should be:

Answer: • concise and conversational

Question:* If an email does not include a response deadline, it is polite to reply:

Answer: • within 24 to 48 hours

Question:* If colleagues are CCing you on too many "FYI" emails, what is the recommended response?

Answer: • Inform them that you only need to be updated a few times, or when a decision is made

Question:* An email that contains content that is not true is known as a:

Answer: • Hoax

Question:* An <AR> in an email typically denotes what?

Answer: • Action Required

Question:* Which of these are not appropriate types of messages to send by email?

Answer: • Emotional explanations of misunderstood actions

Question:* If your boss wants something by COB, this means _________.

Answer: • Close of business day

Question:* True or False? Recipients who are cc'd are expected to reply.

Answer: • False

Question:* Joke and chain letter emails are:

Answer: • Typically unproductive and not recommended

Question:* Use the "Reply to All" feature when the information is important to _____________.

Answer: • everyone

Question:* How often should you use an auto-reponse message?

Answer: • sparingly

Question:* True or false? You are expected to respond to every email you are Bcc'd on.

Answer: • False

Question:* True or false? You should always respond when your address is in the "Cc:" line.